Terms & Conditions
Refund, Cancellations and Complaints Policy
We will only accept the cancellation of an order if made within 14 days of the date for collection. Cancellations should be made by way of email. The refund can only be made to the account from which it originated.
We can only accept cancellation of an order if made within two months of the date for collection. Cancellations should be made by way of email. The refund can only be made to the account from which it originated.
We hope that you will be fully satisfied with your cake and whilst complaints are rare we obviously take these very seriously. In the event of receiving a complaint we will need to assess the nature of this before agreeing any refund. To help us do this we may require photographic evidence prior to your using the cake and also the cake or part cake to be returned to us within three days of receiving your complaint for further investigation.
Any refund will be limited to the cost of the cake.
Cake Decorating Classes
Your place in the class will not be secured until we receive payment In full.
We reserve the right to cancel or reschedule classes. In the event of this occuring we will in the first instance offer participants a place in a subsequent class. If this is not suitable we will then offer a full refund .
In the event of you cancelling your class or are unable to attend we will not be able to offer a refund. However if your cancellation is received within two weeks of the date of your class we will endeavour to offer you a place on an alternative class.
We can only accept payment in £ sterling
Delivery of wedding cakes
Deliveries will be during normal working hours and direct to the wedding reception venue. Please note we are unable to deliver on a Sunday or a Monday.
Please advise us of your expected arrival time at the venue on the day of the wedding (‘Any Bishops Stortford town centre restaurant’ – include restaurant name) together with contact name and number of the person co-ordinating for you at the venue on the ‘order notes’ section of the checkout page when placing your order.
Where possible we will deliver and display the cake, however in some circumstances this may not be possible, for example when the ceremony takes place in the same room as the reception. Please liaise with your reception venue that they will be happy to accept delivery and take responsibility for displaying the cake.