1. To order your cake you should follow the procedure set out under the section marked "How to Order Your Cake."
2. The minimum notice period we require to commence your order, is based on our shop timetable; Tuesday to Saturday are our working days. We are closed on Sundays and Mondays. For example. a cake with a minimum of 4 working days' notice that is ordered before 3pm on a Saturday, will be ready for collection by the following Friday: The 4 working days being:-
3. We use only the finest ingredients in our cakes. For further details see the section marked "The Cake Inside."
4. For wedding cake orders we require a 1/3 non-returnable deposit to secure your order. For all other orders full payment is required at the time of placing your order.
5. For wedding cake orders:-
7. Alterations to orders must be made in person, by phone, e-mail or in writing to Karen’s Cakes at least two weeks before the delivery date.
8. We reserve the right to make minor alterations to designs but will endeavour to discuss these with you for your approval.
9. Cancellations must be confirmed in writing. Should a cancellation be received less than four weeks before the delivery or collection date then the balance owing on the cake must be paid in full.
10. The deposit of 1/3 paid when ordering a wedding cake is not refundable, nor can it be transferred to another cake order, or used in any other way to purchase items from Karens Cakes.
11. In the event of the postponement of the wedding Karens Cakes reserves the right not to transfer the 1/3 deposit to the new wedding date.
12. Ordering time scales are shown for each cake and whilst we will endeavour to fulfil your order occasionally at busy times this may not be possible. Under these circumstances you will be advised and a full refund will be given.
13. The dimensions shown for cakes are not exact since each cake is handcrafted by our proffesional cake decorators.
14. We are unable to provide or guarantee that our cakes are nut or dairy free.
15. We are able to deliver wedding cakes and these are delivered to your venue. There will be a seperate charge for this based on the distance travelled. Please see details under the section marked "Carriage and Returns." Please check your cake on delivery and should there be any damage to your cake please advise us immediately so that we can have an opportunity to rectify this.
16. We are able to hire stands for your wedding cake to be displayed on. A hire charge is made and we can advise you of this on application. Stands are normally available on the Thursday before the wedding and need to be returned by the following Tuesday. We require a separate deposit for stand hire and you will be advised of this when booking the stand. Providing the stand is returned within this time scale and undamaged your deposit will be refunded. We reserve the right to charge a further weeks hire should the stand not be returned on time.
17. We value your custom and want you to be completely satisfied with your cake. If for any reason you are not we would ask you to contact us within 3 days of receiving your cake and that you retain as much of the cake as possible so that we can fairly assess the problem. The maximum refund that we will offer is limited to the value of the cake and any delivery charge.
2. The minimum notice period we require to commence your order, is based on our shop timetable; Tuesday to Saturday are our working days. We are closed on Sundays and Mondays. For example. a cake with a minimum of 4 working days' notice that is ordered before 3pm on a Saturday, will be ready for collection by the following Friday: The 4 working days being:-
- Saturday
- Tuesday
- Wednesday
- Thursday
3. We use only the finest ingredients in our cakes. For further details see the section marked "The Cake Inside."
4. For wedding cake orders we require a 1/3 non-returnable deposit to secure your order. For all other orders full payment is required at the time of placing your order.
5. For wedding cake orders:-
- We require the balance, if by cheque, a minimum of 3 weeks prior to the wedding– if posted please state order number, name cake is booked in and wedding date.
- Cash or card payments will be accepted up until viewing/collection date.
- The deposit can be paid via PayPal, either by credit or debit card or by using karenscakesbs@aol.com as the payee account. Please ensure you specify the purpose of the payment in the "notes" field that PayPal offers.
7. Alterations to orders must be made in person, by phone, e-mail or in writing to Karen’s Cakes at least two weeks before the delivery date.
8. We reserve the right to make minor alterations to designs but will endeavour to discuss these with you for your approval.
9. Cancellations must be confirmed in writing. Should a cancellation be received less than four weeks before the delivery or collection date then the balance owing on the cake must be paid in full.
10. The deposit of 1/3 paid when ordering a wedding cake is not refundable, nor can it be transferred to another cake order, or used in any other way to purchase items from Karens Cakes.
11. In the event of the postponement of the wedding Karens Cakes reserves the right not to transfer the 1/3 deposit to the new wedding date.
12. Ordering time scales are shown for each cake and whilst we will endeavour to fulfil your order occasionally at busy times this may not be possible. Under these circumstances you will be advised and a full refund will be given.
13. The dimensions shown for cakes are not exact since each cake is handcrafted by our proffesional cake decorators.
14. We are unable to provide or guarantee that our cakes are nut or dairy free.
15. We are able to deliver wedding cakes and these are delivered to your venue. There will be a seperate charge for this based on the distance travelled. Please see details under the section marked "Carriage and Returns." Please check your cake on delivery and should there be any damage to your cake please advise us immediately so that we can have an opportunity to rectify this.
16. We are able to hire stands for your wedding cake to be displayed on. A hire charge is made and we can advise you of this on application. Stands are normally available on the Thursday before the wedding and need to be returned by the following Tuesday. We require a separate deposit for stand hire and you will be advised of this when booking the stand. Providing the stand is returned within this time scale and undamaged your deposit will be refunded. We reserve the right to charge a further weeks hire should the stand not be returned on time.
17. We value your custom and want you to be completely satisfied with your cake. If for any reason you are not we would ask you to contact us within 3 days of receiving your cake and that you retain as much of the cake as possible so that we can fairly assess the problem. The maximum refund that we will offer is limited to the value of the cake and any delivery charge.
